Wholesale Policy

At Jiajia Electrical Appliance Co., Ltd., we are committed to building strong, mutually beneficial partnerships with our wholesale customers worldwide. This Wholesale Policy outlines the terms and conditions that govern wholesale orders, ensuring transparency, efficiency, and high-quality service across every stage of the process.

Ordering and Minimum Quantities
Wholesale orders require clear communication regarding product specifications, customization needs, and quantity requirements. Our minimum order quantity (MOQ) varies by product line and customization requests. All wholesale inquiries are subject to confirmation through detailed quotations that specify pricing, production timelines, and applicable discounts for larger volumes. We encourage prospective partners to provide precise order details to facilitate accurate pricing and efficient processing.

Pricing and Payment Terms
Pricing for wholesale orders is determined based on order volume, product specifications, and any customization required. We offer competitive wholesale pricing and flexible payment arrangements. Accepted payment methods include T/T, L/C, PayPal, and Western Union. Payment terms will be clearly stated in your order confirmation, and adherence to these terms is crucial to avoid delays in production or shipment. For bulk orders, our pricing structure may include tiered discounts, and all payments must be made according to the agreed schedule.

Production, Quality Assurance, and Lead Times
Our state-of-the-art manufacturing facilities and strict quality control systems ensure that every product meets international standards such as ISO9001, CE, RoHS, FCC, and UL. Once your order is confirmed, production begins according to the agreed schedule. We pride ourselves on our ability to maintain high production capacity and timely delivery for both small and large orders. Regular updates on production progress and quality checks will be provided to ensure complete transparency. In the event of any unforeseen delays or issues, our team will promptly communicate with you and work to resolve any concerns.

Shipping and Delivery
We offer comprehensive logistics solutions for our wholesale customers, ensuring efficient and reliable delivery worldwide. Delivery terms, including shipping methods (air, sea, or express courier) and associated costs, will be clearly outlined in your order confirmation. Buyers are responsible for providing accurate shipping information and for any customs, import duties, or other charges that may apply in their respective countries. We strive to ensure that all products are securely packaged and dispatched on time to meet your market demands.

After-Sales Support and Warranty
Our commitment to excellence extends beyond the point of sale. Jiajia Electrical Appliance Co., Ltd. provides robust after-sales support for all wholesale orders. This includes technical consultation, training sessions, and comprehensive technical documentation to assist with product installation and maintenance. Should any manufacturing defects or issues arise within the warranty period (typically 12 months), we offer repair, replacement, or credit options as specified in the warranty terms. We encourage prompt reporting of any issues so that we can resolve them swiftly and maintain the highest level of customer satisfaction.

Confidentiality and Intellectual Property
All designs, specifications, and proprietary information exchanged during our wholesale transactions are considered confidential. Both parties agree not to disclose such information to third parties without prior written consent. Intellectual property rights for products and designs remain with Jiajia Electrical Appliance Co., Ltd. unless explicitly agreed otherwise in writing.

Amendments and Dispute Resolution
We reserve the right to amend this Wholesale Policy to reflect changes in business practices or regulatory requirements. Any amendments will be communicated in advance via our website or direct notification. In the event of a dispute, both parties agree to resolve the issue amicably through negotiation or arbitration under applicable governing laws.

By placing a wholesale order with Jiajia Electrical Appliance Co., Ltd., you agree to adhere to the terms outlined in this policy. We are dedicated to fostering long-term partnerships built on trust, quality, and mutual success. Thank you for choosing Jiajia Electrical Appliance Co., Ltd. as your trusted wholesale partner.